Our staff thoroughly enjoyed the course and found Jakki & Nicole to be approachable and enlightening. They encouraged interaction and participation and recognised the importance of tailoring the training specifically to our business, which was really beneficial. It has helped staff from Function Sales through to Venue Managers fully appreciate that every engagement with a customer is a potential sales opportunity. I especially appreciated the work that was done to understand our specific business goals and objectives and our current challenges, so that the training was relevant and tailored to our needs, which ensured buy-in from the team and I could be more confident of an appropriate return on the cost/ investment.