Problem solving in Boom or Bust – Busy or Quiet is what we do. Revenue generation for tourism and hospitality businesses is at our core and what we love. Having operated through the pilot strike, Ansett collapse, SARS,  9/11 and the Global financial crisis we are used to problem solving, diversification and thinking outside the square. We currently have clients from online retailers, software suppliers, hospitality, real estate, associations and convention bureaus.

Our Marketing Arm
Content creation from product photography Linked in Profile Shots, PodCasts to Full Video production, we have a team who can produce on and offshore, including copy writing and editing for web, or social media.We partner if full broadcast capability is require .

Social Media specializing in LinkedIn FaceBook and Instagram – based on revenue generation and reach. Whether you want to sell your consumables or service or raise your membership or event numbers we can assist.

Branding -we partner with preferred Branding strategists. Run focus groups. And conduct research and mystery shopping.

From destinations, unique venues,  hotels, restaurants, caterers, to suppliers of good to consumers we can assist in your customer journey. With a panel of expert Chefs, Accountants, Online Retail Experts we bring in our advisers  to solve any problem that will ultimately result in increasing your revenue or reducing your costs while always focusing on the customer and long term sustainable results.

Our Sales Representation Arm
Sales from the association, government and corporate sector. Leisure sales via B2B channels (wholesale, inbound operators, or online) or via structured consumer marketing. Effective representation of your product through marketing, sales and communication to our extensive network of clients, and results oriented training of your delivery team is how we achieve long term sustainable results for your business.

We help you to convert more of the business that is coming to your team currently,  or we help you find new business.

New business for your destination, new business for your hotel, new business for your venue, new business for your restaurant, new business for your pub or your BnB or Caravan Park,  new members for your association, new people or businesses for your membership, new customers for your casino.

Clockwise will perform a gap analysis on your current sales, marketing and communications capability. A confidential report will be provided to you with these findings. We discuss the improvements you desire; we interview clients and team members, research your market and provide a road map to improve capability with measurable results.

This allows us to assess exactly how we are going to assist you and provides you with a long term sustainable plan. Your team may then implement this plan or use resources from Clockwise Consulting to assist you.

We will represent you. We have a team across Australia. We can sit in for you while you are recruiting (like an on tap Director of Sales and Marketing or sales person). We can attend a trade show so your team don't have to travel or spend time away from the office. Or we can provide permanent sales representation for your destination, venue or hotel. We can even help your team with sales reporting in an efficient and timely manner.

This may include training the existing team, setting KPI’s, structures and systems or you may wish to outsource your sales, marketing or communications planning and implementation to us.

Clockwise conducts tailor-made training from pro-active sales, customer service, how to conduct a successful trade show to planning an integrated public relations campaign. We can show you how to improve your own personal brand. How to use Social media to promote yourself or your business with tangible results. And we can help you up-skill your team members.

Your team members become empowered to improve revenues immediately, plus you receive a full analysis of your team’s capability and room for growth.

Our services include:

  • Government and stakeholder engagement
  • Out-Sourced Sales,  Customer Care – we take your calls and convert your business or solve your customer problems
  • Content creation and management
  • E-Commerce
  • Implementation of CRM and Training –  Small Business ZOHO or Sales Force Lite is recommended- for larger business Delphi FDC , Sales Force,  or Sales and Catering is recommended
  • Increasing inquiries through improving your social media and online presence
  • Response to online social media inquiries and emails recording reporting and measurement of these channels
  • Destination marketing
  • In-market representation
  • Out-Sourced BDM – proactive sales including researching, investigating past and lost business
  • Building your clientele
  • Giving your managers the skills to manage their reactive and proactive team members
  • Mystery shopping including face to face sales calls, sites and proposal checks, online and over phone inquiries through all your channels including third party
  • Well being and health of your website,social media
  • Increasing loyalty and thus visitation, buying cycle or share of wallet from current clientele.
  • Tailor-made customer service training that delivers revenue and loyalty
  • Authentic leadership training
  • Coaching or mentoring of leaders and team members
  • Development of strategic sales and marketing plans
  • Improving your conversions via sales training and implementation of business efficiencies
  • Creating events and partnerships where you are placed in intimate surroundings with your target market
  • Recruitment of quality sales and marketing staff
  • Maximising the tools in the existing business: expertise in various CRM Systems, Revenue Systems,  booking systems and utilisation of third party sites for booking, referrals  or recommendation